Privacy policy

Introduction

SOVO International (“School”, “we”, “our”, “us”) is committed to protecting the privacy, security, and confidentiality of all individuals who interact with us, including students, parents/guardians, staff, vendors, website visitors, and applicants. This Privacy Policy explains how we collect, use, store, share, and safeguard personal information in accordance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023 (DPDPA) , IT Act, and IB global compliance requirements.

By visiting our website or providing any information to the School, you consent to the practices described in this Policy.

Information We Collect

We may collect the following categories of information:

• 2.1 Personal Information
• Student name, date of birth, gender, age
• Parent/guardian name, address, contact number, email

Identification documents (Aadhaar, passport, birth certificate, where applicable)

Emergency contact details

Health-related information provided voluntarily (allergies, medical conditions, medication needs)

• 2.2 Academic & Administrative Information
• Admission applications and supporting documents
• Previous school records
• Attendance data
• Assessments, grades, and academic performance

Counselling and behaviour notes (if applicable)

• 2.3 Online & Technical Data
• Website usage data

Cookies and analytics (e.g., Google Analytics)

• IP address, browser type, device information
• Digital forms and surveys
• 2.4 Media & CCTV
• Photographs and videos taken during school activities
• CCTV footage for safety and security purposes

Audio/visual recordings during online classes (if ever conducted)

• 2.5 Payment & Financial Information
• Fee payment details
• Transaction IDs
• UPI/payment gateway details processed through secure third-party providers

How We Use the Information

We use personal information for the following purposes:

• Processing admissions and enrolment
• Delivering education as per the IB curriculum
• Providing academic support, counselling, and wellness services
• Communication with parents and guardians
• Fee billing and financial compliance
• Safety, security, and campus management
• Improving teaching, learning, and administrative operations
• Website analytics and performance
• Legal and regulatory compliance
• Displaying photographs (with consent) in school communications

Legal Basis for Processing

We process personal data based on:

• Consent from parents/guardians
• Performance of educational functions
• Legitimate interests in ensuring safety and administration
• Compliance with Indian laws and regulatory authorities

Storage & Security

We implement industry-standard safeguards, including:

• Encrypted databases
• Restricted access control
• CCTV security
• Secure networks and password protection
• Regular audits and backups

Data is retained only for as long as necessary for educational, administrative, or legal purposes.

Sharing of Information

We do not sell or trade personal data.

We may share data with:

Educational boards (IB, state authorities)

Service providers (IT, payment gateways, transport partners)

• Government authorities if legally required
• Emergency/medical professionals during safety situations

All third parties follow strict confidentiality obligations.

Cookies & Tracking

Our website may use cookies, analytics tools, and tracking pixels to enhance performance. Users may disable cookies through browser settings.

Rights of Parents & Students

Where applicable under Indian law, individuals may request:

• Access to personal data
• Correction or updates

Withdrawal of consent (where it does not affect school operations)

Grievance redressal

Contact for Concerns

• SOVO International
• Email: internationalsovo@gmail.com
• Phone: +91 8264760667
• Address: Sector 69, Sahibzada Ajit Singh Nagar, Punjab 160062